Operations Support Officer

• Location: Perth Airport or Aberdeen Airport
• Reports to: Operations Manager
• Hours: 37.5 hours per week
• Salary: £30,000 to £35,000 p.a.
• Benefits:
  - Pension: 12% employer’s contribution (after 3 months’ service)
  - Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday
  - Company Vehicle
  - Death in Service benefit: 3 times annual salary
  - Optional Private Medical Insurance plan
  - Access to Blue Light Card
  - Learning and Development opportunities
  - Hybrid Working (minimum 2 days per week in the office)

We seek a highly organised and proactive Operations Support Officer to assist the Charity in delivering its ambitious goals. You will help to support and work with the SCAA Management Team to deliver the strategic direction and objectives of the Board of Trustees. While experience of working in a clinical or aviation environment is not essential, it would be useful. You will however need to understand the demands and requirements of working with a life-saving organisation. It is a varied and challenging role, and the successful candidate will be flexible, diplomatic, self-motivated and have a proactive, personable and confident approach.

About the role

As Operations Support Officer you will have the following responsibilities:

• Working with the Operations Manager and stakeholders to support the delivery of air ambulance operations.
• Support the Operations Manager to ensure SCAA’s aviation provider and clinical services provider are delivering the required standards of service.
• Collate and provide robust qualitative statistical reporting for use with internal and external stakeholders.
• Support the Operations Manager at Operational Sub-Committee and monthly meetings, reporting as required.
• Co-ordinate and collate results from various sources of reporting to ensure that SCAA maintains safe working practices across all charitable activities, our operational bases and any other associated facilities, meeting all relevant legislative and regulatory requirements.
• Conduct regular site inspections and checks to ensure compliance with Health & Safety legislation and organisational policies.
• Work with the Operations Manager, colleagues and other stakeholders to ensure that all SCAA bases meet the required Health & Safety, audit and professional standards.
• Ensure Health and Safety training is delivered in a timely and effective manner.
• Support the overall management of all SCAA facilities including following up on any agreed actions to ensure they are delivered effectively.
• Support the operations function to implement and test the SCAA Emergency Response Plan and Business Continuity Plan in the event of a significant incident
• Working with the operational team to manage the annual maintenance of key equipment, vehicles and PPE. Maintain an accurate asset register, identify replacement requirements and support procurement projects in a timely, cost-effective manner.
• Support the delivery of any projects such as Operation Skyward.
• Work closely with operational crew, attending team meetings as required, highlighting any significant matters to the Operations Manager.
• Deal with the day-to-day management of SCAA’s vehicle fleet including the 2 Rapid Response Vehicle's, supporting with the procurement of suitable vehicles when required.
• Ensure that any fleet management systems are operating effectively.
• Assist the Donor Relations Officer with the management of operational databases.
• Support the planning, implementation and management of any regulatory changes.
• Support the delivery of SCAA’s carbon project, managing operational aspects as required.
• Work with colleagues from other departments to support the delivery of PR, Media and fundraising events which require advice or involvement from the operations department.

To apply please email your CV and a covering letter outlining your suitability for the role, your relevant experience, and your motivations for applying to Susie Crocker, HR Officer at recruitment@scaa.org.uk.

Application deadline is the 26th March 2025

Interviews will take place at our base at Perth Airport in Scone during on the 8th of April 2025.