Our Supporter Promise

Everything we do is made possible by our supporters. Because of you, we can reach people when they need urgent medical care, in time. Your support saves lives. 

You are a valued member of our charity and play a vital role in delivering life-saving missions. When you choose to support SCAA, you can expect the following from us. 

We will be open, transparent and accountable 

• We will explain how funds are raised, how your donations are spent and the difference your donations make. 
• We will update you regularly on the impact of your support, sharing both what has been achieved and where challenges remain. Where we work with a third party to fundraise on our behalf, we will make this relationship clear. 
• You can ask us about any of our fundraising activities and we will be open about how and why we fundraise. 

We will treat you with respect 

• We will always treat you with dignity, fairness and professionalism. 
• We will never place undue pressure on you to give. 
• There is no obligation to continue supporting us, and you can change or stop your support at any time. 
• We will communicate with you in a way that is considerate, inclusive and appropriate. 
• We will follow the highest standards of ethical fundraising practice, including the Fundraising Code of Practice.  

We will communicate with you how you want us to 

• We will keep your data safe and secure. You can view our privacy notice here. 
• We will only use your information in ways that you have agreed to. 
• We will give you clear choices in how and when we contact you. 

We will listen to your feedback and continually work to improve 

• We welcome your feedback and will make it easy for you to share your thoughts with us. You can do this through our feedback page.  
• We will respond to complaints promptly and be transparent about actions we have taken to improve things. You can view our complaints procedure here:  

Your support saves lives, and we are committed to treating that support with integrity, respect and care. If you have any questions, please get in touch with our team on supportercare@scaa.org.uk or by calling 0300 123 1111.